Why is my phone saying its busy while someone tries to call?
Hello, I have had this issue for a week, and I was wondering how I could fix it? When someone tries to call, it says that I'm busy, even if I'm not. I don't receive the notification while they are calling, but I do see that someone called me in my contacts.
Best Answer
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Hi
As mentioned, you can try restarting your phone.
Have you tried calling your number from another line?
Does the issue happen with more than one caller? You can check if the do-not-disturb option on your phone has been inadvertently or accidentally activated. In this case, you will NOT be notified of any calls.
If the issue is happening with a specific caller, check to see if you have accidentally blocked calls from this number.
Also you will not receive calls if call forwarding has been enabled on your phone.
More trouble finding tips available here - https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
As mentioned, if you need more help, you can contact Fizz customer service by chat.
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Answers
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Hi Axsana,
first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds.
After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network. And make sure your phone’s APN has been correctly configured.
If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM card into this phone and see if it is possible to access the internet. This will tell you if your phone is the source of the problem.
You can also test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone & https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
And if the problem still persists, I strongly suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hello @axsana, I know someone who had the same issue in an area with poor Fizz network coverage. The phone mostly connected to the Fizz EXT network. Try the suggestions others have pointed out. Consider does it happen all the time and to every caller or specific times of day, when you're in the basement or a concrete building surrounded by concrete buildings, did you change any settings on your phone, can you call out without issue, texting and data work normally, did you drop your phone? A smartphone is a computer and sometimes suspect to temporary bugs usually addressed by a reboot.
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