Why my phone keep popping up the same message saying that SIM card activation failed?
After my Fizz SIM Card being successfully activated and mobile data and MMS message for my phone set up according to instructions in the email and SMS from Fizz. I also got confirmation email and SMS from Fizz saying that the Fizz SIM Card activation and phone setting up have been successful and my phone number (ported from my previous provider Fido) is ready to roll. I tested the phone calling, voice mail, texting, internet surfing, they all work smoothly without any problem. However, every time I reboot or restart the phone, the same message would pop up saying that activation of the new SIM Card have failed and that the phone number of the SIM Card could not be verified. My phone so far seems to be working properly but the abovementioned popoup message is kind of annoying. Grateful if someone has encountered similar situation could offer some advice!
My phone is Redmi Note 4X.
FrankTheTank
27 Feb 2022
Best Answer
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If putting back you SIM card and checking your APN settings. I suggest you to contact the Fizz customer service. I guess there's a bug that they can fix. Here's how :
To contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
You can chat in direct
· Sign into your account
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
· If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
The direct chat, is usually the quickest option however.
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Answers
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Hello @FrankTheTank
never had that issue but when in doubt a magic solution to strange mobile issues is to remove the SIM card and put it back. When doing so you must check your APN settings again.
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Hello Frank, I suggest:
- you back up any data on the phone you want to save and reset the phone to factory settings
- things to try before doing this if you'd rather test other options:
- reset your network settings to factory and reboot your phone
- after resetting the network settings to factory you may or may not receive a text from Fizz to automatically add the FIzz APN settings or you might have to enter manually, found on the Fizz website
- check and update your phone os and apps
- install a good anti-virus app or use whatever security app iphone has on it already
- check to see if your phone is registering on the Fizz or Fizz EXT network
- if showing Fizz EXT, do a network search and choose Fizz 4G/LTE
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I think you have 2 sim card slots on your phone, try to change it see what hapenes.
Also do you have the latest firmware?
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I tried that already but it didn’t work. Thanks for your advice anyway!
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Thanks Mataze for a very comprehensive bout of advice! I would definitely try them out later.
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Thanks, it is a good piece of advice but a bit too drastic for me! Apart from that annoying popup message, my phone has so far been working fine.
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