Card not activated when it is activated…

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Reneeh
Reneeh Posts: 1 ✭✭
in About my account

I am now with Fizz and everything is working except phone calls. I activated my sim card but I keep getting emails to activate my card. When I add the information again it tells me that someone else has that code (which is me). On the left top corner of my phone it shows that the card is not activated. What can I do?

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Reneeh


    Hi,

    I suggest that you contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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