Payments

Mamabear2528

Are we paying twice this month ?

StefanM

Okay, I would definitely reach out to customer support via live chat (My settings --> Contact Forms --> Green Chat Bubble) to figure out exactly what they are gonna do. You won't be overcharged, I am sure.

Philemon24

Hello @Mamabear2528

A double charge has been seen in the past.

It can be fixed by chatting with Fizz.

To chat:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "💬 Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

ALTERNATIVES

• Facebook Messenger at https://www.facebook.com/fizzca (open hours detailed over there)
• Twitter private https://mobile.twitter.com/fizz_ca
• WhatsApp : (438) 393-5814 or see "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

Clive_ref_code_73TF9

Hello @Mamabear2528, where are you seeing the 2nd payment, in your account history or your financial institution? Another method to contact Fizz to resolve an over-payment is to log in, go to My Settings, Contact Form and submit your complaint. I suggest you include a screenshot of the double payment. The exchange occurs by the email address registered with your Fizz account, so you have a record of the exchange.

Mamabear2528

They just took one payment out as of today. they sent me an email saying they are switching their services and we will be paying at the beginning of Our payment cycle Then the email goes on to say another payment will come out on the 27 of Feb .

not sure what this all means ?