Why can’t I access my voicemail ?

Daniela C. #11347

It asks me to enter my phone number and when I do it says wrong number.

Fling

Hi Daniela,

change your NIP directly via from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).

Source https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail

For visual voicemail

https://fizz.ca/en/faq/whats-visual-voicemail-and-how-does-it-work

If you still have the problem contact the support

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz show you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Clive_ref_code_73TF9

Hello @Daniela C. #11347, I suggest:

• close the VM app and re-open
• check for any updates to your phone operating system and apps
• reboot your phone
• remove and re-install the VM app