not allowing me to change company

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Philippe R. 42401
Philippe R. 42401 Posts: 7 ✭✭
edited February 2022 in Internet

So Fizz wont let me change my phjone number to another company. My plan is done I am not renewing. They are forcing me to pay a full month to allow me to have my number.

isnt this theft? force me to pay for a month knowing that the second its activated the other company is taking over the line

Best Answer

  • Emporium
    Emporium Posts: 2,303 ✭✭
    Answer ✓
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    You can't port out an inactive line. This is NOT a Fizz rule, it is pretty much the same across the industry, even in the US (had same thing with AT&T). So you should have ported the number before your month expired. I have always planned my portings during the last week of any service I've had.

    It's unfortunate, but if you want to port out the number on the line you will not have much of a choice but to reactivate the service, even if you won't use it.

    Only thing you may be able to do, is chat with customer service, and see if they can change your "default" plan to the lowest one (which is $12 - with nothing included). But you may need to add some $ in your wallet to be able to send out a text message when you get the request to confirm the out port (or just add unlimited text messages for $3). Yes it will cost you $15, but at least you will be done with it afterwards.


Answers

  • Fling
    Fling Posts: 8,880 ✭✭
    edited February 2022
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    Hi Philippe


    You need to resiliate to go whit another provider

    https://fizz.ca/en/faq/unsubscribe


    To Chat with Fizz support for help

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Doomdrou
    Doomdrou Posts: 788 ✭✭
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    It is not theft. Fizz is a prepaid service. The moment you pay for a month, you pay for the whole month, even though you cancel on the first day of that month.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Philippe R. 42401


    Hi Philippe,

    to keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider.

    Source: https://fizz.ca/en/faq/unsubscribe#2

  • Philippe R. 42401
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    I have left Fizz i have another line. Why pay for a service i will not use not even 1 second?

    forcing me to pay 1 month to allow me to change company is theft

  • Fling
    Fling Posts: 8,880 ✭✭
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    Good for you !

  • EricPD
    EricPD Posts: 152 ✭✭
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    In a situation like that, would it be possible to switch to the smallest plan possible just to have the line active to process with the transfer?

  • Philippe R. 42401
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    they wont let me put it to the minimum

This discussion has been closed.