before I had access to my voice box pressing 1 for few seconds; now it is asking to enter my phone number ??
try to modify your access code (PIN) directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).
IMPORTANT: Unsafe combinations such as 1234 or 8888 will be rejected.
This should resolve this concern, but if you if you have any other concern about your visual voicemail after performing this maneuver, you'll probably have to contact Fizz’s support team directly to inquire about that issue. You'll be able to contact the service by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Hello @murielle, it may be a software bug/glitch or a security measure. I suggest:
Did you resolved your problem?
What was the solution? This could come very handy to a lot of us in the future. Thanks for sharing the solution to your problem when you find one!