voice box problem

murielle
murielle Posts: 1 ✭✭
in Phones

before I had access to my voice box pressing 1 for few seconds; now it is asking to enter my phone number ??

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @murielle


    Hi Murielle,

    try to modify your access code (PIN) directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail). 

    IMPORTANT: Unsafe combinations such as 1234 or 8888 will be rejected.


    Source: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail#3

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @murielle


    This should resolve this concern, but if you if you have any other concern about your visual voicemail after performing this maneuver, you'll probably have to contact Fizz’s support team directly to inquire about that issue. You'll be able to contact the service by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @murielle, it may be a software bug/glitch or a security measure. I suggest:

    • check for updates to your phone operating system and all apps
    • remove and re-install the voice mail app
    • if a security measure, it should do this periodically as a means of protection.
    • if you continue to experience issues, you can contact Fizz Customer Service either by the online Chat features as others have pointed out or by logging in, going to My Settings, Contact Form and submit a complaint to open a Support Ticket and this exchange occurs by the email on your account.
  • brouleau21
    brouleau21 Posts: 178 ✭✭

    Did you resolved your problem?

    What was the solution? This could come very handy to a lot of us in the future. Thanks for sharing the solution to your problem when you find one!

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