Pause on service
Is there a way to put my home internet service plan on pause for a couple of months. I will be relocating to another country for a short period.
Dapfizzer Posts: 10,183
for now, it is unfortunately impossible to put a Fizz plan (Internet and/mobile) on pause.
The best solution if you don’t want to lose your My Rewards status along with all your upgrades and perks is to adjust your plan to its strict minimum (by only keeping the Quebec coverage in a mobile plan for instance) for the time being.
If adjusting your plan to its strict minimum is not an option for you, you'll have to cancel your plan, and resubscribe later.1
It's not possible.
Depending on how long you should either move to the minimum (to keep your rewards) or cancel and re signup later.
Probably it's best to cancel and resign up (and use a referral code to get a referral bonus)0
But if you have a cheaper grandfathered plan and you cancel or modify it, you will pay the current rates if/when you come back.0
Hello @Princessa, Fizz does not have a plan 'pause' option, pay or lose it. As @Mario_D pointed out, the negative of canceling and then rejoining is when you rejoin, you must chose the plans and prices available at time of rejoining. Fizz has recently increased its plan pricing for new subscribers or those changing plans so the recent trend is up.1