Installation by your Fizz technician

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JLpool97
JLpool97 Posts: 1 ✭✭
edited February 2022 in Internet

A technician was schedule to install the router and internet yesterday, but he never came. I was home during the entire scheduled window 5-8PM. We receive the following message this morning, indicating the technician came, and I was not home. That is not true. I also provided a phone # when the appointment was schedule, and did not receive any phone calls as well. I have rescheduled the installation for this Friday, provided the same address and phone #. How can I make sure the technician will come this time?

It is a new building, no clear address is displayed on the building. SO please have your technician call me when he is nearby, for details on how to find the building.

Hope this makes sense, please let me know. Thanks. Jeremy.


We knocked, but no one was there. Please reschedule an appointment.

A technician came to ***** on Monday, February 14 for Installation but no one answered.

Only with your Fizz Wi-Fi modem will you be able to enjoy all the good things Fizz Home Internet will bring.

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Best Answer

  • Fling
    Fling Posts: 8,795 ✭✭
    edited February 2022 Answer ✓
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    Hi Jl,

    To reschedule your technician appointment:

    1. Log into your account and go to Manage plan.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. Scroll to the appointment you wish to modify.

    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address


    Here you talk to users like you

    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

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