My Rewards Button Not Working

Katie F.
Katie F. Posts: 11 ✭✭
edited February 2022 in About my account

I'm in my account trying to click on "See my Rewards" button and nothing happens when I click on it...

Best Answer

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭
    Answer ✓

    Hello @Katie F.

    Your session was probably expired. Also, it may take a few seconds to load your profile


    But generally, when navigation seems off on Fizz website, try the following:

    • try in incognito/private mode
    • to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
    • to try on another device (mobile, laptop, tablet)
    1. you are really logged in with your account
      1. Disconnect explicitly using "►Log out" in the left menu
      2. close any Fizz tab
      3. clear your cookies
      4. reconnect.
    • no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    • JavaScript is enabled
    • no VPN disables the rendering, some have ad blockers
    • no DNS profile blocks essential pieces
    • to empty your cache

Answers

  • Serhio
    Serhio Posts: 67 ✭✭

    Try using another browser to log into your account.

  • Katie F.
    Katie F. Posts: 11 ✭✭

    Thanks for the replies. I was able to access it after clicking on the link in an email I receieved from them. I've bookmarked the page for future use in case it happens again. Cheers!

This discussion has been closed.