My Rewards Button Not Working

Katie F.

I'm in my account trying to click on "See my Rewards" button and nothing happens when I click on it...

Philemon24

Hello @Katie F.

Your session was probably expired. Also, it may take a few seconds to load your profile

But generally, when navigation seems off on Fizz website, try the following:

• try in incognito/private mode
• to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
• to try on another device (mobile, laptop, tablet)

1. you are really logged in with your account
   1. Disconnect explicitly using "►Log out" in the left menu
   2. close any Fizz tab
   3. clear your cookies
   4. reconnect.

• no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
• JavaScript is enabled
• no VPN disables the rendering, some have ad blockers
• no DNS profile blocks essential pieces
• to empty your cache

Serhio

Try using another browser to log into your account.

Katie F.

Thanks for the replies. I was able to access it after clicking on the link in an email I receieved from them. I've bookmarked the page for future use in case it happens again. Cheers!