suspension

Afsanehsalehian

I want to suspend my home internet for 2 months.

Is it possible to manage it?

Dapfizzer

@Afsanehsalehian

Hi,

for now, it is unfortunately impossible to put a Fizz plan (Internet and/mobile) on pause.

The best solution if you don’t want to lose your My Rewards status along with all your upgrades and perks is to adjust your plan to its strict minimum (by only keeping the Quebec coverage in a mobile plan for instance) for the time being.

• How to change my mobile plan
• How to change my Home Internet plan

 

If adjusting your plan to its strict minimum is not an option for you, you'll have to cancel your plan, and resubscribe later.

• How to cancel my mobile plan
• How to unsubscribe from Home Internet

 Source: https://fizz.ca/en/faq/how-can-i-put-my-plan-pause

Clive_ref_code_73TF9

Hello @Afsanehsalehian, Fizz does not allow users to suspend their plans. You have some options:

• just don't pay for two months and reactivate before 90 days, you may or may not lose any rewards, Perks and when you reactivate you will likely have to choose from the Fizz offers available at that time, Fizz does change plans available and often more expensive.
• adjust your plan to the minimum'; the downside is when you change your plan you lose your existing plan, and when you want to re-use your service will have to choose from the plans available at that time which may be more expensive for the same speed.
• Note that Fizz does sometimes change offers for new subscribers and for those changing plans.