Canada-USA plan
I'm presently in Florida and I have a Canada-USA plan. Initially, I had 3G of datas but I did not have access to the Web. So, I have cancelled the datas on my plan. What can I do to have access to the Web with my phone when I don't have access to a wi-fi ?
Thanks
Best Answer
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Hello @Patrick G. 87542,
- the Canada+USA plan does not include roaming, just long distance from Canada to the US
- changes to your existing plan do not take effect until your next payment period
- we suggest you purchase a travel add-on, it comes in to effect immediately
- canceling the data portion of your plan drops your unused data, including any gifted data and you must have at least 1GB/mo. data to receive data via gifting or a Perk.
- suggest you contact Fizz Customer Service via My Settings, Contact Form to reinstate your plan, unless you don't want mobile data when you return to Canada.
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Answers
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Hi Patrick,
Add-Ons are active immediately. They’re valid until the end of your next payment cycle.
In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.
How do I buy an Add-On?
To buy an Add-On:
- Go to My Plans in your Fizz account.
- Here you’ll see a usage summary for all your Plans.
- Scroll to the Plan you are buying the Add-On for.
- Click Buy Add-On.
- Here you’ll see three options: Data, Calls/Text and International calls.
- Choose the type of Add-On you need and the desired amount.
- You can choose one Add-On per category (Data, Calls/Text, International calls).
- For international calls, enter the country you will visit and browse relevant Add-Ons.
- Choose your payment method, review your summary and click Submit.
Source: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
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Hi Patrick,
You should have asked this question before canceling the data on your plan. If you still have your 3G do this
- you need to be sure that the data roaming is on
Also that the network operator is automatic
and finally the APN configuration https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
And
To Chat with Fizz support for help
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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However, you should contact Fizz’s support team directly to find out why your data, when in the United States, was non-functional since your plan included the Canada/USA zone , they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hi Patrick,
This is one reason your data didn't worked
The majority of your usage (calls, texts and data) must be done on the Fizz network (Subscription area).
We reserve the right to interrupt or block access to our network of partner providers Fizz EXT if you use your mobile service primarily on their networks for 3 consecutive payment cycles.
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