Is posible customer service change my email adress ?
I was scammed in my email account I can't use, I could customer service change email to change my payment card. I urge my returned service, can I pay directly from my bank?
Best Answer
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Hi
You have to contact the customer service to resolve this issue. Only they can change the email address of your account.
You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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On your Fizz account, you can change your payment method - https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
To pay for your Fizz plans, you can use:
- A Visa or Mastercard credit card
- A prepaid Visa or Mastercard
- A Debit Mastercard or Visa Debit card
Only one-off payments are accepted with Vanilla prepaid cards
You CANNOT use:
- American Express (Amex), Dinners and others credit cards
- A debit card
- A foreign credit/debit card
- Funds from your Fizz Wallet
source - https://fizz.ca/en/faq/what-payment-methods-can-i-use
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As already mentioned, please contact customer support. They can help you with that. You can change your payment methods yourself online as explained by @PF_Ref_D2U9A
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Hello @Jesaidc, you need to contact a Fizz team member. The best way is to log in to your account, go to My Settings, Contact Form and submit your message to open a Support Ticket.
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Further more @Jesaidc, I suggest you change the password to your email account and consider changing any passwords for other accounts associated with that email address, as a precaution against that scammer accessing any of your other services with other service or good providers.
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