Question About Moving & changing address

into_the_void

Hi,

I moved to a new apartment and I brought my Fizz modem with me. I connected it myself and my connection still works. Do I still need to have a technician come over to move my services and change my address?

Dapfizzer

@into_the_void

Hi,

yes, you must plan an installation appointment so a technician can make sure the cable connection works properly.

Source: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

Dapfizzer

@into_the_void

If I understand correctly, you made your move without first completing the move procedure. If so, I suggest that you contact Fizz’s support team directly to inquire about the procedure to follow since your move is already completed, although I find it strange that the Internet service still works.

You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814