No longer going on trip

Drewjoma

Hi I purchased roaming data for the US but had to cancel my trip - is it possible to get a refund for this? I won’t be using the roaming data this month.

thanks,

drew

Dapfizzer

@Drewjoma

Hi Drew,

the funds you put in your Wallet can be refunded to you, but an Add-on I don't think so. But I suggest that you contact Fizz’s support team directly to inquire about that possibility. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

SquikyBird

There is no refund for this i’m pretty sure. Sorry 😔

StefanM

Nope, purchased add-ons are not refundable. I had a similar situation a couple of months back.

Clive_ref_code_73TF9

Hello @Drewjoma, as others have pointed out, it is a pitfall of pre-paid, short of technical issues blocking your use of a feature purchased, you're out of luck.