"Guest" wifi down when main wifi works well
Hello all,
My guest Wi-Fi which previously worked well went down today despite the normal “main” one working perfectly. This persisted for a while even after I turned-off/disconnected-cables/wait/restart to “reset” the modem. A while later, it just randomly started working again.
Does anyone have an explanation as to why this happened, what causes it, how to prevent this from recurring in the future and what to do to resolve it quickly if this happens again?
Best Answer
-
Hi,
Ask the question to Fizz support
To Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
0
Answers
-
Hello @XenuOne, I suggest you log in to your modem and check for any firmware updates and consider the age of your modem, is it dusty, etc. If it happens more than just once or twice consider it may have an electronics issue or a paranoid person might think someone has accessed the modem without your authorization, not likely but possible. Another method of contacting a Fizz team member is to log in, go to My Settings, Contact Form to open a Support Ticket. This exchange occurs over the email address registered on the account. Happy Fizzing.
0