Experience Connections drops

chouproute

I use to have eBox (through cable) as Internet provider for many years. I move to Fizz in the last month. While everything was working while for the 2 first weeks (at least at did not noticed anything), I'm experiencing internet issue since a week but except Fizz, nothing changed in my network.

I'm using Google Home Mesh for sharing Wifi in the home -- still was doing previsouly.

When I have an internet disconnection, I'm trying to connect directly to the Fizz Modem with my PC and having the same issue -- no internet.

Last weekend (Sunday morning), I got more than 1 hour of internet drops. I reboot the Fizz Modem and it started to work again 15min later.

What should I do? Could it be an issue with the Modem?

Thanks.

Dapfizzer

@chouproute

Hi,

you can tested some of the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

And if the problem still persists, I strongly suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814