I can’t send a text message without wifi.

Yoripillarella

I want to know why?

Doomdrou

Are you using an iPhone? If this is the case, please deactivate "iMessages" under the "Messaging" option in your settings. If this doesn't work, please make sure your APN settings are okay:

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Dapfizzer

@Yoripillarella

Hi,

first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds.

After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

You can also tested the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-text-messages-why

And if the problem still persists, I strongly suggest you to contact Fizz team customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.

They'll surely be able to help you to resolve this isue.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Clive_ref_code_73TF9

Hello @Yoripillarella, this is odd.

• Are you using an app other than the standard texting app on your phone? Some texting apps require data/wifi.
• Are you trying to send a text with a big attachment or just text?
• Did it work before and then it did not?
• Does it work when not connected to Wifi but your phone's data is on?
• Did you switch devices?
• Check to see if your APN settings are set to factory settings or to Fizz APN settings