jake

jack_7 · January 2022

hello,

my monthly payment went through but I'm getting no service on my phone. phone number or cellular data doesn't work.

Clive_ref_code_73TF9 · January 2022

Hello @jack_7, I suggest you check the payment and transaction history on your account. If that shows the payment having been made and you don't have service within a few hours, you can contact a Fizz agent by going to My Settings and Contact Form, this opens an exchange by email.

Fling · January 2022

Hi Jack,

Reactivating your services when your plan has been suspended.

Once your payment is received, we’ll work to reactivate your services, and you’ll receive an email confirmation as soon as everything is ready:

Source https://fizz.ca/en/faq/how-do-i-fix-payment-issue

If that's not your case Chat with Fizz support

· Connect to your Fizz account by clicking « Login » in the top right corner

· Follow the link on this page: https://fizz.ca/en/faq/status-services

· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

· Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz show you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

· Whatsapp: (438) 393-5814

· By private message on Twitter: https://mobile.twitter.com/fizz_ca

· By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

jack_7 · January 2022

hello,

my payment should have gone through, I see it out of my bank

Fling · January 2022

Jack,

Here you talk to user like you. If you want to know what's happening whit your account, ask the question to fizz support

and If your plan has been suspended.