I'm still waiting for my sim card I ordered on 3rd January

Jinkyeong
Jinkyeong Posts: 2 ✭✭
edited January 2022 in Your Fizz Account

What am I supposted to to??

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited January 2022 Answer ✓

    @Jinkyeong


    If the delivery of your SIM card is flagged as delivered but you haven’t received it, or if there’s an issue with the delivery of your phone:

    1. Log into your account and go to My profile .
    2. Click on Order history / See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 

    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered#3


    Here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Jinkyeong


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history / See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
    go to shipping number to track your delivery on the courrier service website

    Go to shipping number to track your delivery on the courrier service website


    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date. 


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • Sickboy
    Sickboy Posts: 105 ✭✭

    Go get one at couche tard and when you receive your other sim card ask for a refund

  • TJOBSY
    TJOBSY Posts: 27 ✭✭

    shipping problem !!!

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