Credit card refused

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kessai
kessai Posts: 1 ✭✭
edited January 2022 in My Mobile

I don t know why the credit card is refused ?

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓
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    @kessai


    Hi,

    once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically.  

    To add a payment method.
    1. To remove the credit card currently associated with your account, you must first add a new credit card.
    • Log into your account.
    • Under My settings > Payment methods, click on Add a new payment method.
    payment
    IMPORTANT:

    When you enter the information for your payment method, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. Pay attention to the following items:

    • The name of the street (Ave, avenue)
    • Special works (Saint, St, Ste)
    • Hyphens
    • Spaces
    • Spelling

    Source: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited January 2022
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    @kessai


    If you're stilI unable to do your payment despite these tips, I suggest you to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Doomdrou
    Doomdrou Posts: 725 ✭✭
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    Is your credit card foreign? An American Express? You absolutely need a Visa or MasterCard Canadian credit card, whether prepaid or not.

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
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    Hi @kessai, as @Dapfizzer and @Doomdrou pointed out, the credit card needs to fit the criteria listed on the Fizz website and I'd add My Settings - Contact Form as another means of contacting a Fizz agent. They are the only people who can correct any payment issues with your account.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @kessai


    To pay for your Fizz plans, you can use:

    • A Visa or Mastercard credit card
    • A prepaid Visa or Mastercard
    • A Debit Mastercard or Visa Debit card

    Only one-off payments are accepted with Vanilla prepaid cards

     

    You CANNOT use: 

    • American Express (Amex), Dinners and others credit cards 
    • A debit card 
    • A foreign credit/debit card 
    • Funds from your Fizz Wallet 

     Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use

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