NEW user: Hooked up and wrong speed 10Mbps instead of 120Mbps AGAIN
My last discussion from Friday was closed. Not sure why as the problem persists and it is now Sunday. Still below 10Mbps instead of 120.
Good thing I haven't cancelled service with my previous provider. This is pretty ridiculous.
* Hey Fizz, Closing the discussion thread doesn't make the problem go away.
Best Answer
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Hi,
you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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I have contacted them through Messenger. Waited 24hrs. Contacted them again last night. Expected a fix this morning. Still the same. Not impressed.
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Fizz=surprizz.
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Same here for now. New user too. 10mbps instead of 120mbps.Contacted them via chat. Said I'd be contacted by mail with more details. Service could'nt give me a time/date for when it would be looked at. I guess technical is only working on week days. I feel like I'm taking a chance with Fizz since I'll use that for remote work. Fingers crossed lol! But this clearly is not the way you want to start business with your customers :(
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