I got a Samsung A12 from Fizz and it's EXTREMELY slow. Anyone else have this problem?

Gacia

The worst part is that operating software issues are somehow not covered under the 12-month warranty. I'm not sure how to proceed. The phone is not usable. It takes 5 minutes for an app to open up. I get a message and the phone freezes and comes back to life a while later.

How can I resolve this issue?

Clive_ref_code_73TF9

Hello @Gacia, I would suggest you back up your data on the phone, reset it to factory settings and download all updates to the OS and apps. If the problem is recent, it may be a software bug that an update will solve. The warranty should cover any issues not caused by the user. Check the Samsung Canada website for warranty details and if Fizz won't honour the warranty and offer to repair/replace, contact Samsung Canada.

vtss

Buy a iPhone it’s better

Gacia

I already got the Samsung 2 months ago and the 15-day return period is obviously over :(

Gacia

I guess if I don't have any other choice, I will follow those steps! I wish Fizz would provide a bit more help though... Thanks a lot @Clive

Emporium

@Gacia

I am assuming you already tried doing a factory reset, just in case it was some software that is slowing it down ?

If you check "battey" usage, is there some app that is hogging the battery ? Doesn't make sense for it to be that slow. If after factory reset (without installing any other apps), it is super slow still, then I would say, it can be a case for warranty. Could be a bad memory chip causing the lag, or a pile of other things.

Gacia

I contacted Samsung Canada already, the phone is too slow. Thanks!