I bought a fizz PRELOVED phone,I turn on the DATA, it doesn't work, HELP!!!

quan J.

I bought a fizz PRELOVED phone,I turn on the DATA, but it doesn't work, when i restarted the phone, it still didn't work, but when i changed the card back into my old phone, the data worked. Could someone help me ?

Fling

Hi Quan,

Ask for help whit fizz support

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz show you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Fling

Hi Quan,

You need to set your APN ( Access Point Name ) to use your data. I am shure you have an androïde phone.

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Good evening

TheBrutalSkull

Like Fling said, try to set your APN and come back to us after.

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

RyHi

Please follow the instructions on the FIZZ site for transferring a SIM card to a new phone.

quan J.

hi guys

I followed the instuructions for settings APN, the phone showed "unable to check for update", not working.