Customer Name not mentioned in the invoice and customer number mistmatch

BhavaniShankar
BhavaniShankar Posts: 3
edited January 13 in My Mobile

I would like to have my name mentioned in the internet invoice but it is not shown . The customer number mentioned in the invoice is not the same as mentioned in the service agreement. How do I connect the invoice and the service agreement

Best Answer

  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,863
    edited January 6 Accepted Answer

    @BhavaniShankar


    Nobody whit fizz has is name on the invoice, only a customer number

    Here is how to reach support


    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

Answers

  • How to contact the customer care team? Is there any phone number? I don't see the chat option available either

  • Thanks for the reply. Unfortunately nothing happens after the chat green bubble is clicked. There was no blocker and I tried in all browsers (chrome, edge, firefox) and in private one as well.

  • Clive
    Clive Posts: 209

    Hello, I suggest you use the Contact Form in My Settings after logging in to your account. This opens a support ticket and a Fizz agent will contact you by the email registered with your account. This method saves your exchange in your emails for your records.

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