Transfer from another provider (Ciktelecom)
I want to discuss the issue of internet connectivity.
For tomorrow we have planned (January 04) to connect to your service.
Now we are with Ciktelecom. Should we disconnect from them? (we are with them until January 08) Or is it unnecessary?
Thank you
Best Answer
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I would wait to ensure that the Fizz connection is up and running as expected.
Once the technician comes by and delivers the modem and checks the line, you can disconnect the old modem. Plug in your new modem. I would then recommend to wait 30 minutes before trying to configure the modem. It will power up, go through a few steps, eventually the 2nd and 3rd lights from the top, will go from flashing green to solid blue. At that point the modem is connected to the internet. Leave it alone for 20 minutes from that point. It will download a bunch of firmware updates for the modem. Then after that, you can go ahead and Configure the Modem, as per Fizz procedure: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Once everything is up an running as expected, you can then contact your old provider and cancel your service.
Good luck and Welcome to Fizz
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Answers
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Bonjour,
les judicieux conseils que vous a prodigués Fizzy, sur votre question subséquente, vous seront sans aucun doute d'une grande aide en votre décision et vos premiers pas chez Fizz.
Lorsque vous voudrez à l'avenir rejoindre la partie francophone de la plateforme, appuyez sur le petit globe terrestre, en haut, dans le coin droit de votre écran, et vous pourrez y sélectionner le français afin d'y être réorienté.
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If you need to contact the support. here we are users
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Hello, I would suggest you inform your current provider that you are switching service and the date you want to end service and arrange to return any equipment they own. If a prepaid service check to see if they've already billed your payment method and request a refund for unused services. Note that most companies are now seeing some sort of delay due to Covid health restrictions and practices.
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Each time I changed providers, the new provider advised the old provider that there was a change on the day they made the change. I do not see how Fizz would work differently. Tomorrow, just make sure that your old provider is informed. If Fizz did not do it, contact your old provider once it is done.
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Thanks! for information
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