Transfer from another provider (Ciktelecom)

35347402
35347402 Posts: 4 ✭✭
edited January 2022 in Your Fizz Account

I want to discuss the issue of internet connectivity.

For tomorrow we have planned (January 04) to connect to your service.

Now we are with Ciktelecom. Should we disconnect from them? (we are with them until January 08) Or is it unnecessary?

Thank you

Best Answer

  • Emporium
    Emporium Posts: 2,305 ✭✭
    Answer ✓

    @35347402

    I would wait to ensure that the Fizz connection is up and running as expected.

    Once the technician comes by and delivers the modem and checks the line, you can disconnect the old modem. Plug in your new modem. I would then recommend to wait 30 minutes before trying to configure the modem. It will power up, go through a few steps, eventually the 2nd and 3rd lights from the top, will go from flashing green to solid blue. At that point the modem is connected to the internet. Leave it alone for 20 minutes from that point. It will download a bunch of firmware updates for the modem. Then after that, you can go ahead and Configure the Modem, as per Fizz procedure: https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    Once everything is up an running as expected, you can then contact your old provider and cancel your service.

    Good luck and Welcome to Fizz

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @35347402


    Bonjour,

    les judicieux conseils que vous a prodigués Fizzy, sur votre question subséquente, vous seront sans aucun doute d'une grande aide en votre décision et vos premiers pas chez Fizz.

    Lorsque vous voudrez à l'avenir rejoindre la partie francophone de la plateforme, appuyez sur le petit globe terrestre, en haut, dans le coin droit de votre écran, et vous pourrez y sélectionner le français afin d'y être réorienté.

  • Jess_i88b6
    Jess_i88b6 Posts: 14,010 ✭✭

    If you need to contact the support. here we are users

    You can chat in direct

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello, I would suggest you inform your current provider that you are switching service and the date you want to end service and arrange to return any equipment they own. If a prepaid service check to see if they've already billed your payment method and request a refund for unused services. Note that most companies are now seeing some sort of delay due to Covid health restrictions and practices.

  • Doomdrou
    Doomdrou Posts: 1,386 ✭✭

    Each time I changed providers, the new provider advised the old provider that there was a change on the day they made the change. I do not see how Fizz would work differently. Tomorrow, just make sure that your old provider is informed. If Fizz did not do it, contact your old provider once it is done.

  • 35347402
    35347402 Posts: 4 ✭✭

    Thanks! for information

This discussion has been closed.

Categories