Internet
Best Answer
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Working fine here (Montreal Ahuntsic area).
Does your modem have steady blue lights (2nd and 3rd from the top) ? OR do they occasionally drop back to green flashing ? If they are solid Blue, connection is in theory OK according to the modem. Sure it is not just WiFi interference ? Did you try with a device that is connected with Ethernet Cable ? Have you tried to unplug the modem, WAIT 4 to 5 minutes, then plug it back in (and wait 5 minutes for it to resync) ?
However, if you'd like you can contact a customer service agent. However hours are reduced due to holiday schedule..
- Dec 31 : 7 am-4 pm (EST) (So they are CLOSED NOW).
- Jan 01 : 7 am-10 pm (EST)
But I'm sure even at that, it will be in reduced capacity, and surely no videotron technician will be dispatched till early next week if needed.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
Good luck.
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Answers
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Bonjour @Chèvre_69
Dans quelle région ou ville êtes-vous ?
Débrancher l'alimentation du modem pendant 30 secondes, puis rebrancher.
Si le câble a suffisamment de signal, à l'intérieur de 60 secondes votre Internet devrait se reconnecter.
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Hi @Chèvre_69
What region or city are you in?
Unplug the power supply from the modem for 30 seconds, then plug it back in.
If the cable have enough signal, within 60 seconds your internet should reconnect.
Good luck !
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