I bought I phone since 4 weeks and never receive it although I submit 2 tickets but always in progress, shrm o send message anyways have answer but not stright answer
Any body have the same situation?
Hi @sami A. #15373
I am in a similar situation, activate an account and still in pending activation, open a ticket still waiting
I had no trouble ordering my phone. No need to open multiple tickets, FIZZ is working on it. With the holidays and likely a lot of people ordering new phones I am sure they are busy. Give them time and you will receive a response.
Sorry you went through this, i ordered one and maybe 3 days later I had my phone. Hopefully it wont be too long for you
Yep, awful process. Ordered a phone on december 20 with a Paybright plan, got confirmation from Paybright with first payment on january 20, but never got confirmation from Fizz.
I waited a few days, then chat with Fizz to open a ticket, which is still 'in progress' but no updates for a week now. I asked for a follow-up but received a canned answer from a rep to wait for the ticket.
Transaction does not appear in my transaction history, so all i have in hands is the Paybright legal contract, which i cannot cancel because they are waiting an order confirmation from Fizz. Full circle here.
All i want is the phone i bought, but for now i'm stuck with a payment plan i cannot cancel and a phone transaction that doesn't even seem to exist on Fizz side.
We have the same situation .my first payment will be January 9th.
I dont know where the problem if Fizz have their money from Paybright the only problem I can see that they do not have the phone we requested especisly I sent to Fizz the agreement and the confirmation email from Paybright.
Wish this problem will so soon
Hello, Fizz still has many bugs to work out in their service offerings and delivery of those services. Many of their pre-owned phones rarely have stock available to purchase, and yet the price changes intra-day, i.e. iphone 7 from $150 down to $100 but none available. It is confusing as a customer. I would suggest you consider cancelling your order and submit a new order.