Unable to access my data (internet)

Amai
Amai Posts: 1 ✭✭
in My Mobile

I had a payment issue, which is now resolved, my service is back but I can't seem to access my data even though I checked my fizz account and I have plenty left.

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Hi Amai,


    Reboot your phone


    Check your APN

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn


    If you still the problem ask the question to Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz learn you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Jess_i88b6
    Jess_i88b6 Posts: 13,880 ✭✭
    edited December 2021

    Hi Amal

    Activate mobile data

    Activate mobile data on your phone.

    Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doing this, you can allow or prevent your phone from using mobile data.

    The steps to follow to enable your phone to use mobile data vary depending on the model of your phone. Here are two examples:

    Android: Settings → Mobile network → Mobile data

    iPhone:   Settings → Cellular network → Cellular data

    Deactivate the Wi-Fi

    Make sure you have temporarily deactivated WiFi on your phone.

    A phone could keep trying to connect only to WiFi when its WiFi function is activated.

    Deactivating WiFi, at least temporarily, may enable you to access mobile data.

    The process of deactivating WiFi can vary, depending on the type of phone. Here are two examples:

    Android: Settings → Connections → WiFi

    iPhone:   Settings → WiFi

    Check if you have a data usage limit

    Check that a mobile data usage limit has not been set on your phone.

    For example:  Settings → Connections → Mobile data usage


    Here the fizz's guide https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

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