Unable to access my data (internet)

Amai

I had a payment issue, which is now resolved, my service is back but I can't seem to access my data even though I checked my fizz account and I have plenty left.

Fling

Hi Amai,

Reboot your phone

Check your APN

What are the Fizz network settings (APN)?

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Learn how to configure the Fizz network parameters (APN) in your phone to make sure your mobile data and multimedia messaging (MMS) work properly.

If you still the problem ask the question to Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz learn you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Jess_i88b6

Hi Amal

Activate mobile data

Activate mobile data on your phone.

Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doing this, you can allow or prevent your phone from using mobile data.

The steps to follow to enable your phone to use mobile data vary depending on the model of your phone. Here are two examples:

Android: Settings → Mobile network → Mobile data

iPhone:   Settings → Cellular network → Cellular data

Deactivate the Wi-Fi

Make sure you have temporarily deactivated WiFi on your phone.

A phone could keep trying to connect only to WiFi when its WiFi function is activated.

Deactivating WiFi, at least temporarily, may enable you to access mobile data.

The process of deactivating WiFi can vary, depending on the type of phone. Here are two examples:

Android: Settings → Connections → WiFi

iPhone:   Settings → WiFi

Check if you have a data usage limit

Check that a mobile data usage limit has not been set on your phone.

For example:  Settings → Connections → Mobile data usage

Here the fizz's guide https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet