CAN'T PLACE ORDER FOR A CELLPHONE

MAZ
MAZ Posts: 2 ✭✭
edited January 2022 in Phones

I AM TRYING TO PLACE AN ORDER FOR A TELEPHONE BUT FIZZ' SYSTEM IS SAYING :THE CREDIT CARD IS NOT VALID" WHILE IT IS 100% VALID. I ASKED MY BANK ABOUT THIS, THEY TOLD ME THAT FIZZ IS REQUESTING A PAYMENT OF $0 AND THE BANK IS APPROVING IT ANY WAY BUT FIZZ IS NOT GIVING ME THE POSSIBILITY TO ORDER A PHONE

Best Answer

  • Emporium
    Emporium Posts: 2,305 ✭✭
    Answer ✓

    Hi @MAZ

    Fizz Customer service agents are only available online. Here we are all end users like you.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    *** PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Hi Maz


    For some website it Might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

    You can try using another browser such as Chrome, Opéra, Edge or Fire.You can also try a private browser.


    Or ask The question to Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Doomdrou
    Doomdrou Posts: 1,386 ✭✭

    Try again tomorrow. Sometimes there are issues with payment systems. Be sure to have a Canadian Visa or Mastercard credit card. If it still doesn't work, look how you entered your address. It should be entered exactly the way it looks like on your credit card statement. If this doesn't work, contact customer service.

  • Emporium
    Emporium Posts: 2,305 ✭✭

    One of the most important factors is to make sure the ADDRESS you use for the phone order, matches 100% the address used on your Credit card. Even using something like "Ave" instead of "Avenue" is enough to throw it all off. Make sure the address you use with Fizz is an EXACT match to the address on your Credit Card.

  • RyHi
    RyHi Posts: 150 ✭✭
    https://forum.fizz.ca/en/discussion/2628963/cant-place-order-for-a-cellphone

    It might be because you have CAPS Lock on?

  • Deh
    Deh Posts: 657 ✭✭

    Contact fizz support, we don't have enough info to help you

  • MAZ
    MAZ Posts: 2 ✭✭

    i can not find a way to contact fizz support, can you please explain to how? please

  • Fling
    Fling Posts: 9,194 ✭✭

    It's been explained to you a few time above.

    Fizz learn you how to reach them in this link

    https://fizz.ca/en/contact-us

This discussion has been closed.

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