My download speed is at 12 mbps but my plan is 60 mbps. Factor reset done. Unable to perform speed t

Maria681

My download speed from internet to modem is at 12 mbps but my plan is 60 mbps. Factor reset done. Unable to perform speed test afterwards on app. What do I do? Do I need to up my plan to 120 mbps or it is a technical problem and I should contact Fizz??

Fling

Hi Maria,

This is how Fizz tell how to do your test

https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it

And some link who can help you if you have a problem

Some troubleshooting FAQ :

• https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
• https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
• https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If you want to talk whit Fizz about it

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method