delivery

Sixiang

I have order a SIM card online on 23, Dec and was delivered by Planète Courrier, but there isn't any information about my package. What's the problem with my order?

Jess_i88b6

Hi Sixiang

You should https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

But if you see that it was delivered you should contact the support

You can chat in direct

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Philemon24

Hello @Sixiang

Chat with Fizz to explain the situation and issue a refund request. It may have been stolen or delivered at the wrong address.

They should invite you to get a new card in the meantime. 2 ways to do that:

• order online like you did
• buy it in store at a Couche-Tard, Mobile Expert or UQAM's COOP. Interactive map at https://fizz.ca/en/sim-card#stores It provides phone numbers so you call beforehand to make sure they have some in stock.

To chat:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "💬 Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

ALTERNATIVES

• Facebook Messenger at https://www.facebook.com/fizzca (open hours detailed over there)
• Twitter private https://mobile.twitter.com/fizz_ca
• WhatsApp : (438) 393-5814 or see "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

Note the 2021 holiday hours:

• Dec 31 : 7 am-4 pm (EST)
• Jan 01 : 7 am-10 pm (EST)