My modem is on but it doesn’t connect to the internet

rtsilva

So, I’ve tried to reboot my modem and then reset it to factory settings, but that didn’t solve the issue. It can’t connect to the internet. Wifi signal is okay, my devices can connect to the router. The problem is that the online status light is off even after all that. I’d appreciate some help. Thanks

Fling

rtsilva

So if you have try all of the solution in this link ask support for help

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method