Internet going out a lot recently
Hi! First post
in the last week or so, my internet has gone down atleast a handful of times (as it is as I type this) and I’m getting quite frustrated. It goes down for about 5 minutes at a time and although I’d understand here and there, it’s been a nearly daily occurrence recently.
it may have been going on while I was at work and I wasn’t there to notice (I’ve been on holiday for a week). It’s definitely not too many people using internet at once, as I was just streaming on my firestick and no one else is using data.
has anyone else been experiencing this? I checked the server status page and everything seems fine on fizz’s end.
i have a blinking router and no internet
Answers
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We’re going on 10 minutes now 😩
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Hello @Martinev
If one of the 2 LEDs with the arrow symbol is not solid blue, you potentially have a problem with the signal from the coaxial cable, the modem itself, or perhaps you have a problem in your area.
Chat with Fizz since they can
- verify if there is an incident or maintenance work carried out in your area affecting services.
- check your account status
- check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations for the past few days). They can check for package loss or broadcast congestion.
Another tip, check the connection of the coaxial cable. If you have another coaxial cable than the one that you already use, it would be very useful to test with it.
Some troubleshooting FAQ :
- https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
- https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Also I personally find the page https://downdetector.ca/status/videotron/map/ to be a bit more reliable than Fizz' status page.
A full factory reset is a not so quick solution, but faster than waiting for answers here.
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Maybe changing the location of your router may help ? Beside a metal can is not the best place...
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Thank you!
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It eventually came back on it’s own after I unplugged it for about ten minutes and plugged it back in. I haven’t had a problem since… time will tell!
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Good News !
Next time you can check this
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
and if it's happen again, ask help,from the support
To Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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