hi my internet plan is 120 but the speed from internet to modem is just 12mbps

Leansy

The speed to the modem is too slow

Fling

Hi Leansy,

Read this link form Fizz about speed test and slow connection

https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it

or

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Yann D. #22965

How your router plugged ? Be sure it's not on a powerbar... A user had the same problem, and it solved it by plugging the router right in the wall...

MarcVivian

Thank you!