About billing

SYND010

Hi. My Fizz mobile payment is taken on my credit card monthly and if I cancel Fizz mobile after 5 days service. Is Fizz mobile pay back the difference.

thank you

Jess_i88b6

Hi Synd010

for the mobile non, you will not be refund, only for the residential internet you will be refund for the unused days

Here the guide https://fizz.ca/en/faq/unsubscribe

PF_Ref_D2U9A

Hi

If this is your first mobile plan, there is a 15 day trial period. You can receive a refund if you cancel.

Cancelling during the trial period

1. Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Proof of disability form; the trial period is 30 days).
2. Trial period refunds apply only to your monthly fees. Additional expenses such as Add-Ons, Travel Add-Ons and usage purchased with your Wallet will not be refunded.
3. To receive this refund you must not have exceeded:

• The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
• 50% of the data included in your monthly plan (unless you have an approved Proof of disability form)

1. To close your plan during the trial period, use the same process detailed above (with or without keeping your phone number). If you meet the above criteria, your cancellation request will be activated immediately — you won’t have to wait until the end of your payment cycle and your refund will occur automatically.

source - https://fizz.ca/en/faq/unsubscribe