Not access to internet when i make a call

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Sidya
Sidya Posts: 2 ✭✭
in My Mobile

Hello,

please help....when i make a call, the cel switch from LTE to 3G and no more access to internet.

Why?

Long research to Apple and it seems that it's comes from fizz.

Please help

Answers

  • Emporium
    Emporium Posts: 2,303 ✭✭
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    @Sidya

    When you receive or make a call, it is normal that your network goes to the 3G network for that call. If it goes back to LTE right after, this is totally normal behaviour. Fizz don't have any plans right now for VoLTE, which is required for the phone to remain in LTE during a call.

    Here will see that the last answer in this thread from a Fizz support confirms this also:  https://community.fizz.ca/questions/1809537-volte-wi-fi-calling

  • Sidya
    Sidya Posts: 2 ✭✭
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    Hello thanks to reply me.

    But, why during my call i have no internet, no date, nothing?

    It starts yesterday night and was not the case before.

    What happens?

  • Emporium
    Emporium Posts: 2,303 ✭✭
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    Now for no internet, that is strange. Maybe something in the phone latest OS which is not switching back to 3G for data connection and still expects in on LTE ? I am assuming the APN settings are set correctly ? How you tried rebooting your phone lately ? Sometimes it is just something strange that latches, and just needs a clean reboot.


    Fizz Customer service agents are available online. If the problem persists, you can contact them to see what they say.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


  • Jess_i88b6
    Jess_i88b6 Posts: 13,061 ✭✭
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    Hi

    I read it another user having the same problem, I personally have internet when making a phone calls, I tested it

  • MarcVivian
    MarcVivian Posts: 120 ✭✭
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    Thank you!

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