Is the internet down in Montreal?
Is the internet down in Montreal? I am trying to work from home but the internet isnt working, and I've tried restarting the router several times with no success, is there someone I can contact to help me with this?
Best Answer
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Hello @MaxCalderon
Contact Fizz since they can
- verify if there is an incident or maintenance work carried out in your area affecting services. The following map could give some clues: https://downdetector.ca/status/videotron/map/
- check your account status
- check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations for the past few days). They can check for package loss or broadcast congestion.
If one of the 2 LEDs with the arrow symbol is not solid blue, you potentially have a problem with the signal from the coaxial cable, the modem itself, or perhaps you have a problem in your area.
Chat bubble is the best tool to reach Fizz. To chat:
- Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
- Look bottom right for the big ❔ question mark in a green bubble.
- Click it, options will be displayed
- Choose "💬 Chat"
- Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
- Submit your question with possibly a relevant screenshot or modem photo
- After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
ALTERNATIVES
- Facebook Messenger at https://www.facebook.com/fizzca (open hours detailed over there)
- Twitter private https://mobile.twitter.com/fizz_ca
- WhatsApp : (438) 393-5814 or see "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069
Note the 2021 holiday hours:
- Dec 24 : 7 am-10 pm (EST)
- Dec 25 : 9 am-6 pm (EST)
- Dec 31 : 7 am-4 pm (EST)
- Jan 01 : 7 am-10 pm (EST)
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Answers
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When you unplug the modem, WAIT 5 minutes before plugging it back in.
After that you may have to wait another 5 minutes before the 2nd and 3rd lights turn blue (which would indicate that connection is back).
If that doesn't work, then make sure your account has not missed a payment (sometimes we forget to update credit cards on file).
And if that is not the issue, the issue is probably external to you. You will need to contact Customer service: https://fizz.ca/en/contact-us
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Hello, are you connecting to your modem via WIFI or network cable? If via WIFI, try connecting with a network cable, or vice versa. If neither works there should be a reset button/switch on the modem, press it as instructed (usually a minimum 10 seconds) to reset the modem to factory settings. I prefer to use the Contact Form under My Settings to submit my complaints, the responses come in by email as a record of the exchange. Best of luck.
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PS. Fizz has a Status of Service page to check for outages or service issues with its mobile or Internet.
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Unfortunately, that page is RARELY updated :( Even after the storm we had recently when 1000s of customers were down and many regions also, the page said that everything was still running normally and smoothly.
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