cancellation of internet services

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yenny
yenny Posts: 1 ✭✭
in Internet

Good afternoon

I want to no longer use the internet services that I have contracted with you, which is why I request that you tell me how to do the cancellation process

Best Answer

  • Emporium
    Emporium Posts: 2,303 ✭✭
    edited December 2021 Answer ✓
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    Hi @yenny

    Sorry to hear you are leaving.

    Anyhow, here you will find all the instructions on how to unsubscribe:

    https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet


    -Log into your account and go to Manage. (of the the plan in question)

    -Click on Unsubscribtion on the bottom section.

    -Scroll to the bottom and confirm by clicking "Unsubscribtion".

    -Tell us why you are unsubscribing.

    -Enter the date when you want Home Internet service to end.

    -Click Unsubscribe.

    -On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.

     

    Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $225 (plus applicable taxes). Detailed instructions will follow.

    How do I return my Wi-Fi modem?

    Keep in mind that Fizz is a little delayed in processing returned modems, so you may get a few notifications about you NOT having returned the modem. Worst case, just open a ticket if you get such a message, to have them follow up on the ticket. And MAKE SURE NOT TO LOSE your proof of delivery.

    HAPPY HOLIDAYS

Answers

  • Fling
    Fling Posts: 8,749 ✭✭
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    Hi Yenny,


    If you have any question about that this is how to reach Fizz support

    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

This discussion has been closed.

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