Ex-partner moved away, did not cancel internet and I cannot get a new installation
Hello! I need some help :)
My ex-partner moved out rapidly and he blocked my phone number so I cannot get in touch with him. The internet at home is still to his name and I cannot ask for a new internet service as long as he doesn't cancel. I can't get in touch with him and the internet is still going. He left 1st of November.
How can I get my internet installed to my name and have his cancelled? (I am the only person on the lease).
Thank you!
Best Answer
-
Hi @Hipsterette
Sorry to hear about the situation. But as you have already figured out, they can't have 2 subscriptions at the same address.
However, if you'd like you can contact a customer service agent, and see if they can do anything. But as long as it is getting charged to HIS/HER credit card, and it doesn't miss a beat, I'm not 100% sure what they can do. Only Fizz can confirm that. Here we are all just end users like yourself.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
Cheers, be safe, and happy holidays.
0
