Ex-partner moved away, did not cancel internet and I cannot get a new installation

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Hipsterette
Hipsterette Posts: 1 ✭✭

Hello! I need some help :)

My ex-partner moved out rapidly and he blocked my phone number so I cannot get in touch with him. The internet at home is still to his name and I cannot ask for a new internet service as long as he doesn't cancel. I can't get in touch with him and the internet is still going. He left 1st of November.

How can I get my internet installed to my name and have his cancelled? (I am the only person on the lease).

Thank you!

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  • Emporium
    Emporium Posts: 2,303 ✭✭
    Answer ✓
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    Hi @Hipsterette

    Sorry to hear about the situation. But as you have already figured out, they can't have 2 subscriptions at the same address.

    However, if you'd like you can contact a customer service agent, and see if they can do anything. But as long as it is getting charged to HIS/HER credit card, and it doesn't miss a beat, I'm not 100% sure what they can do. Only Fizz can confirm that. Here we are all just end users like yourself.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


    Cheers, be safe, and happy holidays.

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