Sim card can't unblock, puk not working

suchan
suchan Posts: 1 ✭✭
in My Mobile

I broke my phone last night and tried to put the sim card into another unlocked phone. It's asking me do enter a pin for the sim card. I entered 1234 twice then tried 0000 and it didn't work. I never change the pin from the original 1234 of fizz. So now it's written to enter the puk code which i found on my fizz account but it still says it's unsuccesful...I searched the whole day online and couldn't find any answer... Anyone knows how to resolve this issue?

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @suchan


    Hi,

    in principle, when you are asked for a PUK code, your device is locked at the previous mobility provider. So you’ll have to contact this previous supplier.

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello, if your previous phone is still partially functional, re-insert the SIM and try resetting the PIN/PUK code. If unsuccessful contact Fizz Customer Service, this is an unusual issue that will likely require their account access to resolve the issue.

  • MarcVivian
    MarcVivian Posts: 120 ✭✭

    Thank you!

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