Internet drops every now and then
Best Answer
-
Hi Marcelo,
I suggest you to contact the customer service directly to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
0
Answers
-
Will do that, thank you!
1 -
Hello, I suggest you try using a wired connection to see if the issue is specific to the wireless connection. If the issue also occurs with the wired connection, unplug your modem for at least 30 seconds. This simple step is a soft reset and often resolves simple connection problems. If this doesn't solve your issue you could complete a hard reset of your modem back to factory settings. If this doesn't solve it, then contact Fizz Customer Service.
0 -
You're welcome!
0 -
I'm wired directly to the modem.. and I check the modem status WAN uptime keeps resetting so I'm convinced it is not my internal network..
I have reset my modem already..
0 -
Confirmed outage in the area by Fizz Support. No resolution timeframe yet. In case there are other Lavalois looking for answers this morning :)
2 -
Thanks for the valuable feedback!
0
