Received the "Welcome" text again today
How can I make sure I'm not getting SIM SWAPPED or something like that?
Best Answer
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Hello, SIM swapping involves someone trying to move your phone number to another provider. The sign that someone is attempting to do this is if you receive a text asking you to confirm you are switching providers and want to move your number. It never hurts to ask if you're unsure. A good practice is to delete suspicious texts from unknown numbers and keep your phone OS and apps up-to-date and install a well-known anti-virus/anti-malware app to help protect your data and device.If you receive a lot of suspicious texts, it may a good practice to reset your phone to factory settings every so often to help weed out any hidden malware.
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Answers
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Hi,
I suggest you to directly contact the customer service just to be sure. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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My guess is there is a bug within your account. I suggest you contact customer service. They will open a ticket and look into the matter.
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