1/2 Qs How do I know a text from Fizz is legit?

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LaKoko
LaKoko Posts: 4 ✭✭

Hello,

I've recently received several texts from a 'Fizz', some of which are obvious scams but one came from the same alert that tells me I have a voicemail, and this one said "Welcome to Fizz" but i joined a few months ago. Is this a legitimate text?


Thanks

Best Answer

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭
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    Hello @LaKoko

    Fizz text messages will not use anything else than "https://fizz.ca/..." for URLs.


    In most of cases, it is generally not recommended to click on links received by SMS. If it is legitimate, just go online check what the message was about.


    That said, it has been known that Fizz text messages are sent out of context because of bugs. This is rare and has been sometimes associated to messages like Welcome, Data Rollover, ... And again, you don't need to click it.


    If you think a text message is fraudulent, simply delete it

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,370 ✭✭
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    Hi

    I am new, but reading the forum I already saw a similar message

    I am look to find it


    But you can always double check with the support

    You can chat in direct

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Deh
    Deh Posts: 647 ✭✭
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    If it comes from a knows Fizz number, it's probably a real number, though if it sends you a random text and has a link inside, I would probably not click on it just to be safe.

  • LaKoko
    LaKoko Posts: 4 ✭✭
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    Thank you, all, for the replies. This helps a lot!

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