How do I CANCEL my Fizz account

Bruce B. #28076

Please help me CANCEL my Fizz account.

Fizz data roaming DOES NOT WORK outside of Ottawa.

Help??? there is no "?" on the Solution Hub page.

I want to CANCEL my Fizz account and get a real wireless carrier that provides reliable data roaming.

Dapfizzer

@Bruce B. #28076

Cancelling WITHOUT keeping your number

1. Log into your Fizz account to do it yourself:
2. Go to My plans in your Fizz account.
3. Select the plan you wish to close.
4. Click on Manage.
5. Select Unsubscribe to begin the process.
6. Select the credit card to which you will transfer any remaining funds in your Wallet.

Cancelling and KEEPING your number

1. To keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider.
2. The process is simple: tell your new provider that you intend to keep your number. Your new provider will contact Fizz to disable your Fizz plan. The cancellation will only come into effect after your new provider has retrieved your phone number.
3. Your new provider will ask you to identify your Fizz plan to confirm your number transfer. Before you call your new provider, have the following information handy:

• Your Fizz account number: To find your account number, go to My Plan, then go in Manage. Beneath your telephone number you’ll see your 8 digits account ID starting by 2 or 3...
• OR The IMEI number for the last phone you used with your Fizz plan: This is your phone’s identity card; it also allows us to identify your plan. Your IMEI number can be found by dialing *#06# in your phone’s keypad.

1.  
2. If you are transferring your number over to another mobile provider: 
3. - Once you completed your subscription with this new provider and requested the transfer of your Fizz number, you’ll receive via text messaging a transfer authorization request. This text MUST be answered within the prescribed time frame (90 minutes) to confirm your wish to transfer this number. 
4. - If this text message remains unanswered, or if you answer after the prescribed time, your request to transfer your number will be cancelled. You will need to contact the other provider directly to initiate a new request. 
5. - If you don’t receive the transfer authorization request by text messaging, contact the other provider directly to initiate a new request. If you still don’t receive anything with that second attempt, then contact our Customer Service team: log into your Fizz account, and click on the chat bubble located in the bottom right corner of the page during our business hours.  
6.  

Source:

https://fizz.ca/en/faq/unsubscribe

Bruce B. #28076

Answered --> moving to Rogers/Chatr.

BTW, I paid extra for the USA add-on. The voice worked but data NEVER worked.

Now is the time to let friends and family know that ABF (Anything But Fizz) is the better option.

Doomdrou

https://forum.fizz.ca/en/discussion/comment/6604552#Comment_6604552

It was only because you did not setup the roaming option. Fizz has a limited subscription zone, as advertised...

Emporium

For things to work properly outside your coverage zone, you need to enable roaming on your phone, and you need ensure that your APN settings are properly configured (without the APN settings set up correctly, DATA and MMS messages will not work outside your default coverage area).

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Also in the US, sometimes you need to manually select the carrier (Tmobile, ATT, etc..). Fizz has different agreements with various carriers and sometimes if more than one are available in a certain area, you may need to manually select the other one to ensure things work.

Anyhow, if you have already made up your mind, Dapfizzer has already provided you all the info you need.

And the Solution hub page never had a "?". If you want a "?" you can go to this page: https://fizz.ca/en/faq/status-services

RyHi

@Bruce B. #28076 Please see the section "FIZZ is not for you if"!

Thank you!

Jess_i88b6

If you want to keep your phone number, do not cancel but port it to the new carrier, your account will be closed automatically