Rolled over data is not being used.
I have rolled over data & perks. But my rolled over data is not being used even though the website shows that rolled over data is active. Whenever i use data my perk data goes down instead of rollover. Once, i used up all my upgrades and data was deactivated. I had to activate a perk.
Best Answer
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Hello @Newcomer
The blue arrow indicates what will be used next so your rollover IS being used.
Also note that the data that has the shortest lifespan will be used first.
Your perk was activated before this cycle, that is why it has been used a bit.
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Answers
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Hi,
I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
They'll surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hi Newcomer,
The perks always been use before you're rolled over even if there are at threr third month. Check mine. And the way they put it in the display do not count
Good evening
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@Newcomer,
As mentioned abovem the data with the shortest lifespan is used first. This generally works to your advantage. If your perks are of short duration, you might want to apply them and use them first, allowing your regular data to roll-over and thus have more data to be available later.
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Thank you!
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