New Fizz Phone on existing Fizz line

KevinYanicki
KevinYanicki Posts: 1 ✭✭
in Phones

Hi everyone,

I recently ordered a phone from Fizz, iPhone 12 mini, it came with a SIM card, however it was to replace the phone on one of my two existing Fizz lines, an iPhone 8 that I brought over last year. I keep getting messages from Fizz to activate the line but I just want to take the iPhone 8 Sim line and put it in the iPhone 12 mini and keep that number. When I ordered the phone it was through the upgrade phone within the app, so not sure why this Is happening? Any thoughts on what to do or how to contact Fizz about returning the new sim and just adding the phone to the existing plan?

Thanks in advance for any help

Kevin

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @KevinYanicki


    Hi Kevin,

    simply insert your old SIM card into the new device, and the messages will stop. These occur because you must activate the new device within 7 days of delivery. However, you will not be reimbursed for your second SIM card. You can keep it in case of trouble in the future, or simply offer it to a family member or friend.


    And ther's the way you can contact the customer service to resolve an isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Hi Kevin,


    You can't return the SIM, give it to someone as a gift and ask them to put your referral code.


    To stop the messages you should contact Fizz support

    To Chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    5- Choose the option 💬 chat


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Have a nice one

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