Where is the Technician ?

NewB
NewB Posts: 1
edited December 2021 in Internet

the technician never came, I've been up since 7am waiting for him all day long at home? How it that possible?

Best Answer

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,128
    Answer ✓

    @NewB


    Hi,

    maybe the technician was unable to fulfill is engagements due to the previous installation which would have taken longer than expected. Sorry but you'll have to reschedule a new appointment...


    To reschedule your technician appointment:

    1. Log into your account and go to Manage plan.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. Scroll to the appointment you wish to modify.
      • To reschedule an appointment, click on Reschedule.This will open the booking interface. Select a new day and time slot and click Save.
      • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.


    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Answers

  • yoddie
    yoddie Posts: 79

    You will need to book another appointment

  • Mastaiso
    Mastaiso Posts: 783

    Hi Newb,

    You can ask customer to take a look at your order:

    Here's how to reach customer service:

    There are several ways to reach Fizz, but here is the fastest and available 24 hours a day:

    If you have an ad blocker, it should be disabled if possible. Otherwise in some cases the chat will not appear.

    First step:

    Make sure you are logged into your Fizz account.

    Second step :

    Go to any help page or here: https://fizz.ca/en/faq/resolving-issues

    Third step :

    Go to the bottom of the page, you will see a green bubble with a ? on the right. Click on it and choose 💬 Chat.

    If the bubble doesn’t appear, either there are too many people waiting or it’s blocked by an ad blocker.

    There are also other ways to get in touch with customer service but it takes a bit longer.

    - By Facebook Messenger: https://www.facebook.com/fizzca

    - By direct messaging on Twitter: https://mobile.twitter.com/fizz_ca

    - Via the WhatsApp application: (438) 393-5814

    Have a nice day✌🏻

This discussion has been closed.