Can't port number. It says to submit new request but it wont let me.

Flakfizer
Flakfizer Posts: 1 ✭✭
in My Mobile

I requested to port number but did not initially work. I contacted Telus who said they did a "pre-port bypass" and I can now ask my new provider to resubmit request. But I can't resubmit.

It says "Telus informed us that the account holder did not answer the transfer authorization request to confirm the transfer of (514) 594-4882 over to Fizz. If you still wish to transfer this number, you’ll need to submit a new request, and a new transfer authorization request will be sent to the account holder."

But when I try, it says I already submited the request for that number. How do I re-submit?

Best Answer

  • Fling
    Fling Posts: 9,194 ✭✭
    edited November 2021 Answer ✓

    Hi Flakfizer,


    I think you need to talk to Telus again and Fizz to solve your issue

    To Chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Have a nice day

Answers

  • snow_code_ROZ9N
    snow_code_ROZ9N Posts: 95 ✭✭

    I think you should wait for a while.

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Usually the root request automatically expires after certain period of time. I suggest to try it again today and if it doesn’t work, you will need to reach out to Fizz and Telus

This discussion has been closed.

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