Registered

My phone 438 begin, I don’t why does the landlines call my number and say it is not registered?

thank you

Answers

  • RyHi
    RyHi referral code HRAT8Posts: 149

    Try restarting your phone.

  • i try can’t

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,118

    How long ago did you activate or port your number ?

    I have seen cases that if you are porting your number from another provider, it can take up to 24hrs for all paths to be updated in the back-end routing.

    If th e problem persists.

    Fizz Customer service agents are available online. Here we are all end users like you so not much we can check.

    ·       Sign into your account

    ·       Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·       Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·       Choose the option 💬 chat

    ·       If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    ·       Whatsapp: (438) 393-5814

    ·       By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·       By private message on Facebook: https://www.facebook.com/fizzca/

    CHAT however is the quickest method, but facebook is the easiest.


  • I think you can contact fizz for help

  • Mastaiso
    Mastaiso Posts: 783

    Hi Xen123,

    It depends if you just port your number to Fizz. Sometimes it can take up to 2.5h for the transfer to be completed. If you have a landline voip ser vice like voip.ms it can take up to 24h for their system to be updated. If the issue persist you should contact Fizz

  • yoddie
    yoddie Posts: 79

    Wait a couple days